Frequently asked questions

Skin Peels

I have medical/skin concerns, am I suitable?


There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking, these include but are not limited to; Skin cancer, cancer in general (Dr note needed), use of roacutane ever, cystic acne, autoimmune diseases eg lupus/chrones, epilepsy, cautions include hormonal imbalances, heart conditions, birth marks, tattoos, antibiotics & St Johns Wort, steroids, retinols/acids, Please contact us to confirm.




I have acne, can you help?


Our treatments and home care can treat upto stage 3 acne, however stage 3 acne sufferers would need a note from their physician to say they are ok to have such treatment. We can reduce the severity and longevity of acne using homecare products, in-clinic professional treatments, and IPL photorejucenation. Any discontinuation of treatment may mean the acne returns, we recommended having your preferred treatment throughout the year to maintain your results.




Ive had skin cancer, can I be treated?


We are afraid not. As we are encouraging skincell replenishment we cannot risk causing any further cell mutation in an area prone to it.





IPL Rejuvenation

Does it hurt?


We scoured the country for the best, most pain-free machine which still maintained the best results. Using Crystal Cool technology, the point of contact remains extremely cold (treatment dependent) which helps to soothe the treatment area. The flash of light from IPL is often more startling than there being any pain felt. If the clinical end point is not being met, we may amend the settings which can be more startling but rarely causes any pain. Thread vein removal can be less "pain free" however it is extremely fast. This of course varies from person to person.




Are the results permanent?


This of course varies across the different skin concerns and between clients. Generally speaking, anything skin related where it is constantly affected by external factors, few treatments will be permanent after one treatment. For thread veins, if the clinical end point has been met during treatment (your specialist will know if it has been achieved), the removal is often permanent. This doesn't mean new lesions can't develop over time. For acne we find the best results are when the client maintains fairly regular visits after their recommended course (between 4-12 weeks for best, long lasting results). Rosacea is similar to acne in that it can benefit from repeated treatments over a course of time. The redness may return to some degree, however can be re treated.




I have medical/skin concerns, am I suitable?


There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking if you are safe for treatment, these include but are not limited to; Being under 18yo, pregnant or breastfeeding, ever had Skin cancer, or cancer in general (Dr note needed), epilepsy, use of roacutane ever, cystic acne (treated area), autoimmune diseases eg lupus/chrones, metal plates or pins in the area, skin diseases, blood disorders, moles & tattoos in the area, hypo or hyperpigmentation, diabetes, birth marks, Also there are cautions if the client is using antibiotics/antifungals, St Johns Wort, steroids, retinols/acids, HRT, Please contact us to confirm your suitability.




How can I prepare for my treatment?


Please do not: - Have any makeup or creams on the treated area on the day of treatment - Expose the area to the sun/sunbed or use fake tan for 4 weeks, any sun exposure must be protected with factor 50 and reapplied generously, we cannot treat tanned skin or you risk skin burns, - Deeply exfoliate the area eg peels, microdermabrasion, dermaplaning etc for 4 weeks, - Wax or remove the hairs from the skin eg pluck/epilate for 4 weeks prior to treatment, - Expose the area to other light or laser based treatments/electrilysis for 6 weeks, - Use acids or retinols etc if treating the face for 5+ days, - Expose the area to hot steam/sauna etc on the day of treatment - Exercise strenuously before treatment - Use hormonal, steroidal or treatment creams on the area for 2 weeks - Take antimicrobial/antibiotics/antifungal/antiviral etc treatment or st johns wort for 21 days prior Please do: - Check with us beforehand if you have or have previously had ANY medical or skin concerns to check your suitability (more info available in the question on this page)




I have dark/black skin, can I have IPL treatments?


We are afraid due to the way the technology delivers energy, the risk of skin burns is simply too high, we cannot treat anyone above fitzpatrick 3.




What happens after my treatment?


Depending on your treatment, the skin often will look "treated" immediately afterwards. It can feel warm, tingly, or nothing at all. Depending on your treatment the treated area can change appearance, pigmentation can appear darker by the day until it flakes off, and any blood vessels treated can darken or even bruise, arnica can be used to speed up recovery. For acne IPL treatments it can appear stronger before it gets better. Please do not apply makeup or creams to the area for 48 hours, if you happened to have broken skin or a burn then please do not apply anything to the area until this has healed, Do not exfoliate or wax, pluck, or otherwise epilate any hairs in the area until healing is complete eg redness subsided or specs flaked away (pigmentation). Keep the skin clean and dry. Do not scratch, rub, or pick the area. Avoid tight clothing that may irritate the treated area. Avoid bathing in very hot water, hot steam/saunas etc for 5 days, Avoid contact sports that may irritate the area immediately after, Avoid exfoliation of the area for 7 days.





Laser hair removal

Is laser hair removal permanent removal of the hair?


Laser hair removal is the best and longest lasting type of hair removal, and is formally referred to as permanent hair reduction, as there will be permanently less hairs (given that your hairs are brown-black and the hairs are darker than your skin), however no clinic can guarantee you wont ever get any hairs grow back in the future so we cannot legally say it is permanent removal. We aim to leave you hairless in your treated area after your recommended course. Realistically you can expect the odd hair to come through over the following few years as long as your skin and hair are of the right combination. Alternatively, some clients report very fair fine hairs coming through which they find much better than whatever was there before.




How long does it last?


Each client is different and will get different results at different rates. Darker hair on paler skin responds the quickest. We suggest a one-time top up anywhere between 12-36 months after the end of your course to maintain your hair-free area as a few, often thin whispy hairs, may return over time. You can expect a permanent reduction in the amount of hair there. The hairs which grow back in the future varies across clients, some clients may find their hair grows back quicker than others, and some find no hairs grow back at all.




Does it hurt?


We scoured the country for the best, most pain-free machine which still maintained the best results. Using Crystal Cool technology, the point of contact remains extremely cold, the flashes of light happen so simultaneously, along with the cooling gel conducting the heat, it makes it very difficult to feel anything happening. Clients report a tingling sensation. This varies across clients, taking their hair and skin type into consideration, and towards the end of your course we may increase the energy for the best results, at this stage it can feel like some hairs are being plucked.




Do I need to shave or not?


Yes, please! For your treatment we ask that you shave the area 12-24h beforehand. If your hair grows especially fast, 12h is preferred. DO NOT WAX or epilate at all before or during your treatment for at least 4 weeks prior. Only shave between treatments.




I have medical/skin concerns, am I suitable?


There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking if you are safe for treatment, these include but are not limited to; Being under 18yo, pregnant or breastfeeding, ever had Skin cancer, or cancer in general (Dr note needed), epilepsy, use of roacutane ever, cystic acne (treated area), autoimmune diseases eg lupus/chrones, metal plates or pins in the area, skin diseases, blood disorders, moles & tattoos in the area, hypo or hyperpigmentation, diabetes, birth marks, Also there are cautions if the client is using antibiotics/antifungals, St Johns Wort, steroids, retinols/acids, HRT, Please contact us to confirm your suitability.




Can it remove blonde hairs?


Afraid not - there needs to be enough pigment in the hair for it to work. Blonde, grey, light brown, and red hair will not be picked up by the laser.




I have black skin can I have laser hair removal?


We can safely treat upto fitzpatrick 5 for laser hair removal as the laser picks up melanin, as melanin is present in the skin and in more concentrated amounts in black skin, this can cause intense heat or even burns to the skin if the laser is targeting the skin melanin instead of the hair melanin. This limit is less when using the IPL for any reason.




How can I prepare for my treatment?


Please do not: - Expose the area to the sun/sunbed or use fake tan for 2 weeks, any sun exposure must be protected with factor 50 and reapplied generously, we cannot treat an active fresh tan, - Deeply exfoliate the area eg peels, microdermabrasion, dermaplaning etc for 4 weeks, - Wax or remove the hairs from the skin eg pluck/epilate for 4 weeks prior to treatment, - Expose the area to other light or laser based treatments/electrilysis for 6 weeks, - Use acids or retinols etc if treating the face for 3+ days, - Expose the area to hot steam/sauna etc on the day of treatment - Exercise strenuously before treatment - Use hormonal, steroidal or treatment creams on the area for 2 weeks - Take antimicrobial/antibiotics/antifungal/antiviral etc treatment or st johns wort for 21 days prior Please do: - Shave the area 12-24h before treatment depending on how fast your hairs grow - Check with us beforehand if you have or have previously had ANY medical or skin concerns to check your suitability (more info available in the question on this page)




What happens after my treatment


The skin normally feels totally fine post treatment, there can be some redness but this isn't common. Please do not apply makeup to the area for 12 hours, or creams for 48h, Do not wax pluck or otherwise epilate the hairs in the area afterwards or between treatments - only shaving. Keep the skin clean and dry. Do not scratch, rub, or pick the area. Avoid tight clothing that may irritate the treated area. Avoid bathing in very hot water, hot steam/saunas etc for 5 days, Avoid contact sports that may irritate the area immediately after, Avoid exfoliation of the area for 7 days.





Terms & Conditions

When booking an appointment at Bicester Glow Clinic you agree to our Terms & Conditions - Please read the following carefully.

Sometimes things get in the way and we try to be as understanding as possible, however any missed appointments mean another client could have taken your booking time. We appreciate your understanding!
Cancellations

Consultations/patch tests are free. If you wish to book a consultation a £15 refundable booking fee is required. This is refunded once you have attended your appointment on time and have arrived ready to have your patch test as per the requests in your confirmation email. Rescheduling with less than 3 days notice will lose the booking fee. Cancelling your appointment once booked will result in losing your booking fee.

Cancelling or rescheduling your "free" laser treatment without 3 days notice would mean a £50 booking fee owuld apply to re book.

Making a booking when you are not able to have the treatment and didn't check with us beforehand (under 18, pregnant, breastfeeding, some medical and/or skin conditions(past and current) or taking any medications) will mean that your booking fee either goes towards a treatment that you can have, or held until you are in a position to have the treatment, or would mean being forfeited. Clients are expected to do their research and check with us beforehand if they are any of the above, or aren't sure, before booking. 

Rescheduling

Rescheduling less than 3 days before your treatment will lose the booking fee.

If you find out you are pregnant before your appointment and 3 days notice isnt given to put the appointment on hold, the booking fee will be lost. Clients are asked to not begin a treatment if they are trying to get pregnant. Falling pregnant mid way through a treatment may mean your results are affected if a full course is not completed.

If sufficient notice is given (3 days) your full booking fee will roll over to the next available appointment.

Lateness

Running late puts pressure on the daily schedule. Please notify us as soon as possible to see if we can accommodate. If your appointment needs to be rescheduled due to your lateness it will be recognised as a no-show and the following applies:


If the time left is sufficient to go ahead then the treatment will go ahead however we cannot guarantee you will get the full time that would have originally been given to you and we will do what we can within the time.

If insufficient time is left to do the treatment it would be classed as a no show and the booking fee would be lost.
 

It is not acceptable to show up late and ask for a reduction in price in proportion to the reduction in time.

Additional Information

Cash or card payments only. 

 

Deciding last minute to add an additional service to your treatment is not often do-able. Please give as much notice for this as possible as it requires more time to do more treatments. Discounts for multiple bookings are generous so please decide ahead.

It is the clients responsibility to let us know of any change in contact details or in letting us know alternative ways to contact..

If you act in a way that is abusive or untoward you will be asked to leave the premises. We reserve the right to refuse custom at any time if any abuse or negative behaviour has occurred, no refunds will be given.

GDPR

EU General Data Protection Regulation. Privacy notice 2018. May 2018.

We are required by law to document what personal information we keep for all clients. At the time of booking your appointment your full name and contact details will be taken.  At your appointment further contact details, a medical history and consent will be recorded as required by law.

These records are kept private and confidential. You have the right to request to see your forms at any time.

We do not send marketing emails or letters however we aim to adhere to the GDPR rules and changes. We do not pass on any information to any other third parties or use the information for any other way other than relating to your cosmetic treatments.

We legally have to keep your information (address, contact details, what treatment you had on what date, and also photographs for legal reasons) for 5 years. Failure to do this results in a void in insurance.

Bicester, Oxfordshire

Alongside Elite Aesthetics by Roxie

BicesterGlowClinic@hotmail.com

Bicester Glow Clinic

  • Bicester Glow Clinic
  • Bicester Glow Clinic