Frequently asked questions

Resurfacers

I have medical/skin concerns, am I suitable?


There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking, these include but are not limited to; Skin cancer, cancer in general (Dr note needed), use of roacutane ever, cystic acne, autoimmune diseases eg lupus/chrones, epilepsy, cautions include hormonal imbalances, heart conditions, birth marks, tattoos, antibiotics & St Johns Wort, steroids, retinols/acids, Please contact us to confirm.




I have acne, can you help?


Our treatments and home care can treat upto stage 3 acne, however stage 3 acne sufferers would need a note from their physician to say they are ok to have such treatment. We can reduce the severity and longevity of acne using homecare products, in-clinic professional treatments, and IPL photorejucenation. Any discontinuation of treatment may mean the acne returns, we recommended having your preferred treatment throughout the year to maintain your results.




Ive had skin cancer, can I be treated?


We are afraid not. As we are encouraging skincell replenishment we cannot risk causing any further cell mutation in an area prone to it.




How do I prepare for my facial or resurfacer?


Resurfacers only: You must have a patch test 2/3 days pior to your treatment and must have been using the advised at home ‘skin prep’ for 2-6 weeks prior to treatment (skin tone dependant) to ensure safe application with maximum results. Please do not wear makeup to your appointment. Before your treatment you must NOT: -Use acids eg:AHA’s/BHA’s/Glycolic/Retinol (resurfacers only). -Shave or wax the area for 4 days. -Expose the area to direct sun or sunbeds for 7 days, if unavoidable, spf 50 must be used & reapplies at all times. -Expose the area to steam eg hot bath or shower on the day of treatment -Strenuously exercise before treatment. -Have any exfoliating treatments 4 weeks prior eg microdermabrasion, peels or dermaplaning.




Do I need to do anything after my treatment?


After your treatment you must: - Keep the skin protected with a SPF30 (minimum) - Avoid swimming or exercising for 48 hours - Avoid hot baths or showers, exfoliating, scrubbing, picking or rubbing - Avoid sun exposure and/or sun beds for at least 7 days - Avoid the use of active skin care containing AHA, BHA or retinols for at least 7 days If you have had a resurfacer you may experiance some flaking or peeling of the skin. If so, you MUST NOT pick or rub the skin at all. Let the flakes come away naturally and they will reveal healthy, glowy skin. Picking or rubbing the skin can result in an infection.





IPL Rejuvenation

Does it hurt?


We scoured the country for the best, most pain-free machine which still maintained the best results. Using Crystal Cool technology, the point of contact remains extremely cold (treatment dependent) which helps to soothe the treatment area. The flash of light from IPL is often more startling than there being any pain felt. If the clinical end point is not being met, we may amend the settings which can be more startling but rarely causes any pain. Thread vein removal can be less "pain free" however it is extremely fast. This of course varies from person to person.




Are the results permanent?


This of course varies across the different skin concerns and between clients. Generally speaking, anything skin related where it is constantly affected by external factors, few treatments will be permanent after one treatment. For thread veins, if the clinical end point has been met during treatment (your specialist will know if it has been achieved), the removal is often permanent. This doesn't mean new lesions can't develop over time. For acne we find the best results are when the client maintains fairly regular visits after their recommended course (between 4-12 weeks for best, long lasting results). Rosacea is similar to acne in that it can benefit from repeated treatments over a course of time. The redness may return to some degree, however can be re treated.




I have medical/skin concerns, am I suitable?


There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking if you are safe for treatment, these include but are not limited to; Being under 18yo, pregnant or breastfeeding, ever had Skin cancer, or cancer in general (Dr note needed), epilepsy, use of roacutane ever, cystic acne (treated area), autoimmune diseases eg lupus/chrones, metal plates or pins in the area, skin diseases, blood disorders, moles & tattoos in the area, hypo or hyperpigmentation, diabetes, birth marks, Also there are cautions if the client is using antibiotics/antifungals, St Johns Wort, steroids, retinols/acids, HRT, Please contact us to confirm your suitability.




How can I prepare for my treatment?


Before your treatment you MUST: -Book in a patch test 7 days prior to your appointment. -Checked you are medically suitable for this treatment either by reading the website or getting in touch. Before your treatment you must NOT: -Have any makeup or creams on the treated area on the day of treatment. -Expose the area to the sun/sun-bed or use fake tan for 4 weeks, any sun exposure must be protected with factor 50 and reapplied generously, we cannot treat tanned skin or you risk skin burns. -Deeply exfoliate the area eg peels, microdermabrasion, derma-planing etc for 4 weeks. -Wax or remove the hairs from the skin eg pluck/epilate for 4 weeks prior to treatment. -Expose the area to other light or laser based treatments/electrolysis for 6 weeks. -Use acids in the area for 5 days (AHA’s/BHA’s/Glycolic/Retinol). -Expose the area to hot steam/sauna etc on the day of treatment. -Exercise strenuously before treatment. -Use hormonal, steroidal or treatment creams on the area for 2 weeks. -Take antimicrobial/antibiotics/anti-fungal/antiviral etc treatment or St.Johns wort for 21 days prior.




I have dark/black skin, can I have IPL treatments?


We are afraid due to the way the technology delivers energy, the risk of skin burns is simply too high, we cannot treat anyone above fitzpatrick 3.




What happens after my treatment?


Depending on your treatment, the skin often will look "treated" immediately afterwards. It can feel warm, tingly, or nothing at all. For facial IPL treatments, depending on which treatment type you have had, you can expect none or any of the following responses which are not limited to: -Darkening/bruising in the area while body ingests the shattered legion (thread vein & rosacea treatments - arnica can be used to speed up recovery). -Darkening of pigmentation, leading to a thin scab which flakes off (pigmentation treatment). -Redness, swelling, flushed skin, and more uncommonly burns, blisters, other side effects not listed here. -Acne getting worse before it gets better as the skin clears (acne treatments). After your treatment you must NOT: -Apply makeup or creams to the area for 48 hours, if you happened to have broken skin or a burn then please do not apply anything to the area until this has healed. -Wax, pluck, or otherwise epilate any hairs in the area until healing is complete eg redness subsided or specs flaked away (pigmentation). -Exfoliate the area for 7 days (physical or chemical). -Do not scratch, rub, or pick the area. After your treatment you MUST: -Keep the skin clean and dry. -Avoid tight clothing that may irritate the treated area. Avoid bathing in very hot water, hot steam/saunas etc for 5 days. -Avoid contact sports that may irritate the area immediately after.





Hair removal

Is laser hair removal permanent removal of the hair?


Laser hair removal is the best and longest lasting type of hair removal, and is formally referred to as permanent hair reduction, as there will be permanently less hairs (given that your hairs are brown-black and the hairs are darker than your skin), however no clinic can guarantee you wont ever get any hairs grow back in the future so we cannot legally say it is permanent removal. We aim to leave you hairless in your treated area after your recommended course. Realistically you can expect the odd hair to come through over the following few years as long as your skin and hair are of the right combination. Alternatively, some clients report very fair fine hairs coming through which they find much better than whatever was there before.




How long does it last?


Each client is different and will get different results at different rates. Darker hair on paler skin responds the quickest. We suggest a one-time top up anywhere between 12-36 months after the end of your course to maintain your hair-free area as a few, often thin whispy hairs, may return over time. You can expect a permanent reduction in the amount of hair there. The hairs which grow back in the future varies across clients, some clients may find their hair grows back quicker than others, and some find no hairs grow back at all.




Does it hurt?


We scoured the country for the best, most pain-free machine which still maintained the best results. Using Cool Freeze technology, the point of contact remains extremely cold, the flashes of light happen so quickly, along with the cooling gel conducting the heat, it makes it very unlikely you'll feel pain. Clients report a tingling or needling sensation. Or prickles in more sensitive areas. This varies across clients, taking their hair and skin type into consideration, and towards the end of your course we may increase the energy for the best results, at this stage it can feel like some hairs are being plucked or pulled.




Do I need to shave or not?


Yes, please! For your treatment we ask that you shave the area around 8h beforehand as your hairs need to be totally gone but your skin not sore from just doing so. DO NOT WAX or epilate at all before or during your treatment for at least 4 weeks prior. Only shave between treatments.




I have medical/skin concerns, am I suitable?


There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking if you are safe for treatment, these include but are not limited to; Being under 18yo, pregnant or breastfeeding, ever had Skin cancer, or cancer in general (Dr note needed), epilepsy, use of roacutane in the last year, have melasma, cystic acne (treated area), autoimmune diseases eg lupus/chrones, metal plates or pins in the area, skin diseases, blood disorders, moles & tattoos in the area, hypo or hyperpigmentation, diabetes, birth marks, keloid scars, any medication with photosensitivity as a side effect needs a Dr note, Also there are cautions if the client is using antibiotics/antifungals, St Johns Wort, steroids, retinols/acids, HRT, Please contact us to confirm your suitability.




Can it remove blonde hairs?


Afraid not - there needs to be enough pigment in the hair for it to work. Blonde, grey, light brown, and red hair will not be picked up by the laser.




I have skin type 4-6, can I have laser hair removal?


We can safely treat all skin types and have different modes within the technology more suitable for more melanin-concentrated skin. As laser targets melanin, lower settings still need to be used in order to be safe and avoid any burns, however results can be achieved.




How can I prepare for my treatment?


Before your treatment you must HAVE: -Booked in a patch test 24-48h prior to your appointment, depending on your Skins Fitzpatrick scale (4-6 skin type need a 48h gap) - Checked you are medically suitable for this treatment either by reading the website or getting in touch. - Shaved the area & any areas you wish to patch test 8h before treatment depending on how fast your hairs grow, we advise to take a picture of hair growth prior to shaving to keep track of progress. Before your treatment you must NOT: - Apply anything to the treated area eg moisturiser, oil, deodorant - Use acids in the area for 5 days (AHA’s/BHA’s/Glycolic/Retinol). - Have waxed or epillated for 4 weeks. - Expose the area to direct sun or sun-beds for 14 days prior, if sun is unavoidable, spf 50 must be used & reapplied at all times. No fake tan for 14+ days prior or the treatment cannot go ahead. - Expose the area to steam eg hot bath or shower on the day of treatment - Strenuously exercise before treatment. - Have deeply exfoliated the area for 4 weeks eg skin peel or microdermabrasion - Have had electrolysis or similar for 8 weeks in the area. - Use hormonal, steroidal or treatment creams on the treated area for 2 weeks. -Take anti-microbial, antibiotics, anti-fungal, anti-viral or St. John’s Wort for 21 days.




What happens after my treatment?


Immediately after treatment the skin may tingle or feel warm or cold, there may be redness of the skin and/or follicles and there can be swelling. Itching & tingling is also common. Cool aloe gel can soothe any treated areas. After your treatment you must NOT: - Shave the area until the hairs have grown 2-3mm and are long enough to pull at - Apply makeup to the area for 12 hours following treatment, if any blistering or surface damage then no makeup on the area until fully healed. - Use perfumed creams, chemicals etc for 48h. - Wax, pluck or epilate etc after or between treatments at all. You can shave between treatments if necessary. - Scratch, rub or pick the area. - Bathing in hot water, steam sauna etc for 5 days. - Play contact sports or activities that may irritate the area. - Wear tight clothing that may irritate the area. - Exposure the area to sun for 4 weeks (factor 50 if unavoidable). - Use sun beds for at least 4 weeks. After your treatment you MUST: - Keep the area protected from the sun. Wear factor 50 on treated areas for at least a month following treatment. - You should keep the area clean. - Exfoliate the treatment area everyday (after 48h) with an exfoliating mitt (not a chemical exfoliator).





Microneedling

I have medical/skin concerns, am I suitable?


There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking, these include but are not limited to; Skin cancer, cancer in general (Dr note needed), use of roacutane ever, cystic acne, autoimmune diseases eg lupus/chrones, epilepsy, cautions include hormonal imbalances, heart conditions, birth marks, tattoos, antibiotics & St Johns Wort, steroids, retinols/acids, Please contact us to confirm.




I have acne with scarring, can you help?


Our treatments and home care can treat upto stage 3 acne, however stage 2 and above acne sufferers would need a note from their physician to say they are ok to have a microneedling treatment to treat their scarring. We cannot go over any active acne pustules during treatment. We can reduce the severity and longevity of acne using homecare products, in-clinic professional treatments, and IPL photorejuvenation. And our microneedling is perfect to reduce acne scarring once the acne is under control. Any discontinuation of treatment may mean the acne returns, we recommended having your preferred treatment throughout the year to maintain your results.




Do I need to do anything after my treatment?


Expect redness after treatment. We advise not making plans for 24h at least. After your treatment you must: - Keep the skin protected with a SPF30 (minimum) - Avoid swimming or exercising for 48 hours - Avoid hot baths or showers, exfoliating, scrubbing, picking or rubbing - Avoid sun exposure and/or sun beds for at least 7 days - Avoid the use of active skin care containing AHA, BHA or retinols for at least 7 days You may experiance some redness immediately after treatment and then flaking or peeling of the skin. If so, you MUST NOT pick or rub the skin at all. Let the flakes come away naturally and they will reveal healthy, glowy skin. Picking or rubbing the skin can result in an infection.




Does it hurt?


For the most part this treatment is extremely tolerable and not painful. Some clients find the forehead and cheek bones to be more sensitive but this uncomfortable feeling is over very quickly. We do not numb the area as your skin needs to be in its most natural state in order to get the best results. This of course varies from person to person.




Am I suitable?


Microneedling is an excellent treatment for the reduction of fine lines/wrinkles, pigmentation, scarring (acne/body), open pores and uneven skintone. Fitzpatrick 5 and above will need individual assessment beforehand as any invasive treatments can trigger a pigmentation response if not done carefully. Deeper needle depths may need to be avoided so scarring etc may be difficult to reduce or may take longer. As with all of our treatments there are contraindications including medication/medical conditions, please get in touch if you're not sure to avoid disappointment.