Frequently asked questions
Skin Peels
I have medical/skin concerns, am I suitable?
I have acne, can you help?
Our treatments and home care can treat upto stage 3 acne, however stage 3 acne sufferers would need a note from their physician to say they are ok to have such treatment. We can reduce the severity and longevity of acne using homecare products, in-clinic professional treatments, and IPL photorejucenation.
Ive had skin cancer, can I be treated?
We are afraid not. As we are encouraging skincell replenishment we cannot risk causing any further cell mutation in an area prone to it.
IPL Rejuvenation
Does it hurt?
Are the results permanent?
This of course varies across the different skin concerns and between clients. Generally speaking, anything skin related where it is constantly affected by external factors, few treatments will be permanent after one treatment.
I have medical/skin concerns, am I suitable?
There are a number of skin and medical conditions which are contraindications or cautions to our treatments where you should check with us before booking if you are safe for treatment, these include but are not limited to;
How can I prepare for my treatment?
Please do not:
I have dark/black skin, can I have IPL treatments?
We are afraid due to the way the technology delivers energy, the risk of skin burns is simply too high, we cannot treat anyone above fitzpatrick 3.
What happens after my treatment?
Laser hair removal
Is laser hair removal permanent removal of the hair?
Laser hair removal is the best and longest lasting type of hair removal, and is formally referred to as permanent hair reduction, as there will be permanently less hairs (given that your hairs are brown-black and the hairs are darker than your skin), however no clinic can guarantee you wont ever get any hairs grow back in the future so we cannot legally say it is permanent removal. We aim to leave you hairless in your treated area after your recommended course. Realistically you can expect the odd hair to come through over the following few years as long as your skin and hair are of the right combination.
How long does it last?
Each client is different and will get different results at different rates. Darker hair on paler skin responds the quickest. We suggest a one-time top up anywhere between 12-36 months after the end of your course to maintain your hair-free area as a few, often thin whispy hairs, may return over time.
Does it hurt?
We scoured the country for the best, most pain-free machine which still maintained the best results. Using Crystal Cool technology, the point of contact remains extremely cold, the flashes of light happen so simultaneously, along with the cooling gel conducting the heat, it makes it very difficult to feel anything happening. Clients report a tingling sensation.
Do I need to shave or not?
Yes, please! For your treatment we ask that you shave the area 12-24h beforehand. If your hair grows especially fast, 12h is preferred. DO NOT WAX or epilate at all before or during your treatment for at least 4 weeks prior. Only shave between treatments.
I have medical/skin concerns, am I suitable?
Can it remove blonde hairs?
Afraid not - there needs to be enough pigment in the hair for it to work. Blonde, grey, light brown, and red hair will not be picked up by the laser.
I have black skin can I have laser hair removal?
We can safely treat upto fitzpatrick 5 for laser hair removal as the laser picks up melanin, as melanin is present in the skin and in more concentrated amounts in black skin, this can cause intense heat or even burns to the skin if the laser is targeting the skin melanin instead of the hair melanin.
How can I prepare for my treatment?
Please do not:
What happens after my treatment
The skin normally feels totally fine post treatment, there can be some redness but this isn't common.
Terms & Conditions
When booking an appointment at Bicester Glow Clinic you agree to our Terms & Conditions - Please read the following carefully.
Sometimes things get in the way and we try to be as understanding as possible, however any missed appointments mean another client could have taken your booking time. We appreciate your understanding!
Cancellations
Consultations/patch tests are free. If you wish to book a consultation a £15 refundable booking fee is required. This is refunded once you have attended your appointment on time and have arrived ready to have your patch test as per the requests in your confirmation email. Rescheduling with less than 3 days notice will lose the booking fee. Cancelling your appointment once booked will result in losing your booking fee.
Cancelling or rescheduling your "free" laser treatment without 3 days notice would mean a £50 booking fee owuld apply to re book.
Making a booking when you are not able to have the treatment and didn't check with us beforehand (under 18, pregnant, breastfeeding, some medical and/or skin conditions(past and current) or taking any medications) will mean that your booking fee either goes towards a treatment that you can have, or held until you are in a position to have the treatment, or would mean being forfeited. Clients are expected to do their research and check with us beforehand if they are any of the above, or aren't sure, before booking.
Rescheduling
Rescheduling less than 3 days before your treatment will lose the booking fee.
If you find out you are pregnant before your appointment and 3 days notice isnt given to put the appointment on hold, the booking fee will be lost. Clients are asked to not begin a treatment if they are trying to get pregnant. Falling pregnant mid way through a treatment may mean your results are affected if a full course is not completed.
If sufficient notice is given (3 days) your full booking fee will roll over to the next available appointment.
Lateness
Running late puts pressure on the daily schedule. Please notify us as soon as possible to see if we can accommodate. If your appointment needs to be rescheduled due to your lateness it will be recognised as a no-show and the following applies:
If the time left is sufficient to go ahead then the treatment will go ahead however we cannot guarantee you will get the full time that would have originally been given to you and we will do what we can within the time.
If insufficient time is left to do the treatment it would be classed as a no show and the booking fee would be lost.
It is not acceptable to show up late and ask for a reduction in price in proportion to the reduction in time.
Additional Information
Cash or card payments only.
Deciding last minute to add an additional service to your treatment is not often do-able. Please give as much notice for this as possible as it requires more time to do more treatments. Discounts for multiple bookings are generous so please decide ahead.
It is the clients responsibility to let us know of any change in contact details or in letting us know alternative ways to contact..
If you act in a way that is abusive or untoward you will be asked to leave the premises. We reserve the right to refuse custom at any time if any abuse or negative behaviour has occurred, no refunds will be given.
GDPR
EU General Data Protection Regulation. Privacy notice 2018. May 2018.
We are required by law to document what personal information we keep for all clients. At the time of booking your appointment your full name and contact details will be taken. At your appointment further contact details, a medical history and consent will be recorded as required by law.
These records are kept private and confidential. You have the right to request to see your forms at any time.
We do not send marketing emails or letters however we aim to adhere to the GDPR rules and changes. We do not pass on any information to any other third parties or use the information for any other way other than relating to your cosmetic treatments.
We legally have to keep your information (address, contact details, what treatment you had on what date, and also photographs for legal reasons) for 5 years. Failure to do this results in a void in insurance.