Terms & Conditions

When booking an appointment at Bicester Glow Clinic you agree to our Terms & Conditions - Please read the following carefully.

Cancellations

If you wish to book a consultation or a patch test, a £15 booking fee is required. This is then deducted from your treatment cost. Once you have attended your appointment on time and have arrived ready to have your patch test as per the requests in your confirmation email - should you have an adverse reaction to a patch test, your £15 patch test booking fee will be refunded. Rescheduling with less than 72 hours notice will lose the booking fee. Cancelling your appointment once booked will result in losing your booking fee.

Making a booking when you are not able to have the treatment (unsuitable for any reason) and didn't check with us beforehand (under 18, pregnant, breastfeeding, some medical and/or skin conditions(past and current) or taking any medications/too tanned/wearing fake tan) will mean that your booking fee either goes towards a treatment that you can have, or held until you are in a position to have the treatment, or would mean being forfeited if you are unable to go ahead at all or gave less than 72h notice of your unsuitability. Clients are expected to do their research and check with us beforehand if they are unsure on any of the above before booking. 

No booking fees are refunded under any circumstances.

Rescheduling

Rescheduling less than 72h before your treatment will result in you losing your booking fee. Rescheduling can be done with ample notice (over 3 days) free of charge one time. The second reschedule will result in 50% of the booking fee being lost even if ample notice is given.

If you find out you are pregnant before your appointment and 3 days notice isn't given to put the appointment on hold, the booking fee will be lost. Clients are asked to not begin a treatment if they are trying to get pregnant. Falling pregnant mid way through a treatment may mean your results are affected if a full course is not completed.

If sufficient notice is given (72 hours) your full booking fee will roll over to the next available appointment.

Booking fees will not be refunded under any circumstances.

There may be circumstances where a different technician to the one you booked with may need to do your treatment, we are not obliged to inform you of the change of technician beforehand, we will always ensure that any and all appointments are honoured wherever possible despite staff being unable to work for whatever reason and that means other staff members helping to cover other hours.

Lateness

Running late puts pressure on the daily schedule. Please notify us as soon as possible to see if we can still accommodate your appointment. If your appointment needs to be rescheduled due to your lateness it will be recognised as a no-show and the following applies:


If the time left is sufficient to go ahead then the treatment will go ahead however we cannot guarantee you will get the full time that would have originally been given to you and we will do what we can within the time. Full treatment price will be payable.

If insufficient time is left to do the treatment it would be classed as a no show and the booking fee would be lost.

 

Shorter appointments are much less likely to be able to go ahead with excessive lateness.
 

It is not acceptable to show up late and ask for a reduction in price in proportion to the reduction in time.

Additional Information

 

Cash or card payments only. 

 

Deciding last minute to add an additional service to your treatment is often not possible. Please give as much notice for this as possible as it requires more time to do more treatments. Discounts for multiple bookings are generous so please decide ahead.

It is the clients responsibility to let us know of any change in contact details or in letting us know alternative ways to contact..

If you act in a way that is abusive or untoward you will be asked to leave the premises. We reserve the right to refuse custom at any time if any abuse or negative behaviour has occurred, no refunds will be given.

Novel Coronavirus (COVID-19)

The World Health Organisation declared Covid-19 a global pandemic in March 2020, in accordance with this there have been changes to the clinic and the ways in which we work following a risk assessment & in relation to necessary health & safety measures.

All clients must come alone, wearing their own clean mask (NO gloves) with no unnecessary items, but must bring their own drink and blanket etc if they wish as we can no longer provide refreshments or use reusable porous materials. Communal toilets are available to use at the clients' own risk. 

All clients must notify us immediately if at any time prior to their appointment (at least 2 weeks) they begin to feel unwell or display any COVID-19 symptoms. Normal cancellation/rescheduling terms & conditions apply. You must be free from any symptoms and at least 2-4 weeks respectively once recovering before returning for a treatment.

GDPR

EU General Data Protection Regulation. Privacy notice 2018. May 2018.

We are required by law to document what personal information we keep for all clients. At the time of booking your appointment your full name and contact details will be taken.  At your appointment further contact details, a medical history and consent will be recorded as required by law.

These records are kept private and confidential. You have the right to request to see your forms at any time.

We do not send marketing emails or letters however we aim to adhere to the GDPR rules and changes. We do not pass on any information to any other third parties or use the information for any other way other than relating to your cosmetic treatments.

We legally have to keep your information (address, contact details, what treatment you had on what date, and also photographs for legal reasons) for 5 years. Failure to do this results in a void in insurance.